| As digital channels and customer expectations evolve rapidly, refining and optimising your CX strategy to cater to the changes and delivering exceptional experiences becomes crucial in achieving customer loyalty in today's market place. ACI's Customer Experience Management Summit taking place on 15th & 16th October 2014, in London is a two day event focussed on transforming your customer experience management (CXM) initiatives through identifying key challenges in CXM, utilising the latest developments across multiple platforms to your advantage, creating experiences that will resonate with your customers' desires in truly connecting with your customers whilst meeting business objectives. Register your place to attend and hear expert insights from: - Vikram Subramaniam, Vice President, Marketing and Customer Experience, Yahoo!
- Niam Clancy, Senior Director, Customer Care, EMEA, Yahoo!
- Carmen De Abreu, Head of Customer Experience Differenciation, Orange S.A.
- Ian Goldin, Customer Experience Specialist, UK Ambassador, Customer Experience Professionals Association (CXPA)
- Caroline McKinley, Customer Experience Manager, Royal Bank of Scotland Group
- Martin Dowson, Member of Board of Ambassadors & Director- CX Strategy, Customer Experience Professionals Association (CXPA) & Comotion
- David Metcalf, Head of Customer Strategy & Customer Experience, Porsche Cars GB Ltd
- Murat Hoke, Business Development, Customer Experience and Bancassurance Director, TEB-BNP Paribas
- Paul Riseborough, Propositions Director, Metro Bank
- Andrew Gallagher, Senior Director, Marketing, Papa John's
- Dennis Fois, CEO, Rant & Rave
- Morris Pentel, Chairman, Customer Experience Foundation
- Remo Gerber, UK CEO, GetTaxi
- Rebecca Jennings, Principal Client Advisor, Global Reviews
- Tony Dobbs, Business Insight Manager, E.ON
- Steve Messenger, Director and Founder, RedRoute International Ltd.
| | For a first draft of the agenda please click here >> | |
Through cross sector sessions, the event will provide you key insights into:
- Voice of the Customer(VOC) data collection and analysis
- Customer experience management in tha rapidly evolving digital age
- Overcoming governance issues in digital customer experience
- Developing creative and successful mobile and tablet experiences
- Building brand loyalty the social way
- Implementing an omnichannel CX strategy
- Capitalising on Big Data to enhance the customer experience
- Customer journey mapping with Big Data
- Improving your employee engagement programmes to improve customer loyalty
- The role of the CEO in driving customer experience transformation across the organisation
- Building the business case for an enhanced CX strategy
- Best in class strategies and tools to measure acquisition, retention and efficiency
- Going beyond Net Promoters Score (NPS)
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Join, Network & Interact Please click: |
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Early Bird Discount
15% off
Sign up before 23rd July 2014
& Pay only £1,270 (ex.Vat)
instead of £1,495 (ex.Vat)
3 Easy Ways To Register Contact Rohan Baryah on: |
Commercial Speaking &
Sponsorship Opportunities Gain direct access to the senior level audience through enhanced visibility and exposure to attract new business. A wide range of opportunities are available, all of which can be finely tuned to match your exact requirements. Please Contact: James Manning >>
T: +44 (0) 20 3141 0642
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