Wednesday, 2 July 2014

[New post] Augmented Reality Transforms Logistics Processes

Winfred Kuria posted: "DHL, world's leading logistics provider has issued a trend report illustrating how operations in warehouses during transportation and last-mile delivery as well as value-added services could be enhanced by computer-generated sensory input such as video or"

[New post] Value of unlicensed PC Software Installed in Kenya totaled $128 million in 2013, Despite Security concerns.

Winfred Kuria posted: "According to the 2013 Global Software campaign by BSA, about 73 percent of the software installed on personal computers (PCs) across East and Southern Africa was not properly licensed with the commercial value of $128 million unlicensed software in Kenya "

[New post] The People becomes Kenya’s First National Free-sheet.

Winfred Kuria posted: "Mediamax Network Limited has announced the launch of Kenya's first free-sheet The People Daily that will be available with immediate effect at no charge to readers at various distribution points countrywide. The newspaper that beats the traditional busin"

[New post] Microsoft Unveils Ramadan apps for Windows Phone and Nokia X platforms.

Winfred Kuria posted: "Software giant Microsoft has rolled out Ramadan relevant apps available for Windows phone range of Lumia smartphones and NokiaX family. Muslims will be happy to use the apps in this month of Ramadan as the tech company continues to grow its app platforms."

E.ON, TEB-BNP Paribas, Porsche, Yahoo!, RBS, Metro Bank amongst top brands to speak at ACI’s CEM Summit.

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Bridging the gap between good CX strategic intentions and actual performance in delivering valuable customer experiences in today's rapidly evolving multichannel environment
 

As digital channels and customer expectations evolve rapidly, refining and optimising your CX strategy to cater to the changes and delivering exceptional experiences becomes crucial in achieving customer loyalty in today's market place.

ACI's Customer Experience Management Summit taking place on 15th & 16th October 2014, in London is a two day event focussed on transforming your customer experience management (CXM) initiatives through identifying key challenges in CXM, utilising the latest developments across multiple platforms to your advantage, creating experiences that will resonate with your customers' desires in truly connecting with your customers whilst meeting business objectives. 

Register your place to attend and hear expert insights from:

  • Vikram SubramaniamVice President, Marketing and Customer ExperienceYahoo!

  • Niam ClancySenior Director, Customer Care, EMEAYahoo!

  • Carmen De AbreuHead of Customer Experience DifferenciationOrange S.A.

  • Ian GoldinCustomer Experience Specialist, UK Ambassador, Customer Experience Professionals Association (CXPA)

  • Caroline McKinleyCustomer Experience Manager, Royal Bank of Scotland Group

  • Martin DowsonMember of Board of Ambassadors & Director- CX Strategy, Customer Experience Professionals Association (CXPA) & Comotion

  • David MetcalfHead of Customer Strategy & Customer Experience, Porsche Cars GB Ltd

  • Murat HokeBusiness Development, Customer Experience and Bancassurance Director, TEB-BNP Paribas

  • Paul RiseboroughPropositions Director, Metro Bank

  • Andrew Gallagher, Senior Director, Marketing, Papa John's

  • Dennis Fois, CEO, Rant & Rave

  • Morris Pentel, Chairman, Customer Experience Foundation

  • Remo Gerber,  UK CEO,  GetTaxi

  • Rebecca JenningsPrincipal Client AdvisorGlobal Reviews

  • Tony Dobbs, Business Insight ManagerE.ON

  • Steve MessengerDirector and FounderRedRoute International Ltd.

 For a first draft of the agenda please click here >>

Or Request the Brochure>> , and we will send you a copy via email.


Through cross sector sessions, the event will provide you key insights into:
 

  • Voice of the Customer(VOC) data collection and analysis

  • Customer experience management in tha rapidly evolving digital age

  • Overcoming governance issues in digital customer experience

  • Developing creative and successful mobile and tablet experiences

  • Building brand loyalty the social way

  • Implementing an omnichannel CX strategy

  • Capitalising on Big Data to enhance the customer experience

  • Customer journey mapping with Big Data

  • Improving your employee engagement programmes to improve customer loyalty

  • The role of the CEO in driving customer experience transformation across the organisation

  • Building the business case for an enhanced CX strategy

  • Best in class strategies and tools to measure acquisition, retention and efficiency

  • Going beyond Net Promoters Score (NPS)


      Join, Network & Interact 
       
      Please click: 
       
       


       

      Early Bird Discount
      15% off
      Sign up before 23rd July 2014
       
      & Pay only £1,270 (ex.Vat)
      instead of £1,495 (ex.Vat)
       



      3 Easy Ways To Register
       

      Contact Rohan Baryah on: 

        Phone +48 (0) 61 646 7022
        Email  

       marketing@acieu.co.uk

        Online  Registration Webpage

      Commercial Speaking &
      Sponsorship Opportunities

      Gain direct access to the senior level audience through enhanced visibility and exposure to attract new business. A wide range of opportunities are available, all of which can be finely tuned to match your exact requirements. Please Contact:  

      James Manning >>
      T: +44 (0) 20 3141 0642 

      Conference Sponsors



       


      Official Media Partner & Endorser 


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      Tuesday, 1 July 2014

      [New post] Weza Tele- On The Other Side of The Hype Cycles

      kachwanya posted: "A mid the fast spreading myth that Kenyan start-ups are over hyped but less of substance, I have taken it upon myself to dispel this baseless dangerous notion. In the coming days I will review some of the better performing start-ups which are definitely h"