Janne Ohtonen joins as speaker at the Customer Experience Management Summit

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Click here to Unsubscribe Click here to view this email online We are delighted to announce the participation of Janne Ohtonen - Magnetum Solutions as speaker of our CXM Summit taking place on 15th - 16th October 2014. Janne will lead an interactive session on "Assesing Core Factors in Employee Engagement Programmes Success" touching on key aspects such as: The true drivers of engagement Common mis-conceptions and pitfalls to avoid in engaging with your employees Monitoring and measuring employee engagement to ensure growth and success About Janne: Janne Ohtonen has delivered tens of challenging customer experience programs, with double-digit performance enhancement in many of them. He is about to finish a Ph.D. in customer-centric process management. Janne has contributed to a number of research papers including customer experiences, developing organization’s business process management capabilities and enterprise architecture. His approaches are acknowledged as thought leadership and used in a number of organizations today. Janne was awarded a gold medal in customer-centric blogging in 2013 by BPMLeader. His clients have seen over £1million savings in costs without lay-offs and over £500k increase in revenue within few months of deploying powerful customer experience innovation initiatives. In U.K. Janne has worked for example with BT, Metro Bank, UK Broadband, Fidelity, Virgin Mobile, Hymans Robertson and many others. Janne believes that the most dramatic changes to organizational effectivity and performance come through an alignment of customer experience to business processes, enterprise architecture and innovation. That requires both leadership and commitment, which he is happy to share insights on with you. Janne also runs a successfull blog dedicated to Customer Experience>> BLOG Other Confirrmed Speakers Include · Martin Dowson ,CXPA; Comotion · Crispin Beale, Chime Insight Group; CAA Consumer Panel; UK ESOMAR; MRS · Vikram Subramaniam, Yahoo! · Niamh Clancy, Yahoo! · Lindsay Ratcliffe, Sky · Carmen de Abreu, Orange S.A. · Ian Golding, CXPA · Caroline McKinley, Royal Bank of Scotland Group · Steve Messenger, RedRoute International Limited · Mark Squires, Watermelon Research And many more! Key Topics Include Going beyond Net Promoters Score (NPS) Key Factors in Voice of the Customer Success  Mobile Customer Experience Management Building the Business Case for an Enhanced CX Strategy Implementing an Omnichannel Customer Experience Management Summit     Introducing Agility into the Way Customer Experience is Delivered Digital Customer Experience Governance Assessing Core Factors in Employee Engagement Programmes' Success Strategies to Improve Your Employee Engagement Programmes to Improve Customer Loyalty More Info & Registration RegisterOnline>> DownloadAgenda>> Visit the website>> Do not miss out on the CX event of the year! Contact: Rohan Baryah +48 616 467 022 marketing@acieu.co.uk Exhibition & Sponsorship: Gain access to your target audience. Whatever your desired level of investment, we have a range of available options to suit your requirements. For pricing and offers please contact: Sylvester Gabriel +44 (0)20 3141 0637 sponsorship@acieu.co.uk Official Media Partner & Endorser CXPA members, use the code from CXPA and take advantage of the 15% off on your investment on registration!

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