[New post] ORACLE: Older computer systems are not able to satisfy the demands of the “new” customer.

Winfred Kuria posted: "According to Alain Ozan, vice president, technology at Oracle, a dramatic transition is facing organizations as people are shopping, paying their bills and communicating with each other in a very different way to ten years ago. Businesses and governments" New post on Kachwanya.com ORACLE: Older computer systems are not able to satisfy the demands of the "new" customer. by Winfred Kuria According to Alain Ozan, vice president, technology at Oracle, a dramatic transition is facing organizations as people are shopping, paying their bills and communicating with each other in a very different way to ten years ago. Businesses and governments can serve the new generation of consumers only if they update their information technology systems, this is because old information technology cannot cope with the new business needs. Mobile technology, social media and sensor technology all present opportunities to understand their consumers better, this makes companies more vulnerable to negative customer experiences. "Not so long in the buyer/seller relationship, the balance of power was with the seller. Companies were able to dictate to the world: 'This is who we are, here's what you know about us here's how you do business with us.' Now the balance of power has shifted to the buyer. Ten years ago it was okay to have a 95% customer satisfaction rate. Today, that 5% of dissatisfied customers can bring a business to its knees." Oracle has over the past few years release hardware and software systems that have been engineered together. You don't buy the components from different manufacturers and then build your own car, you buy the complete car from one manufacturer and you are assured that everything works as it should. This is the direction in which modern computing is going.       Winfred Kuria | May 1, 2014 at 12:19 am | Tags: Alain Ozain, mobile technology | Categories: Comps/Laptops, Gadgets | URL: http://wp.me/p1QX2Y-fQt Comment    See all comments Unsubscribe to no longer receive posts from Kachwanya.com. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://www.kachwanya.com/oracle-older-computer-systems-able-satisfy-demands-new-customer/

[New post] Equity seeks to halve transaction costs with mobile license.

Winfred Kuria posted: "Equity Bank's newly acquired Mobile Virtual Network may just have a cut in its transaction costs by at least a half, being Kenya's second most profitable bank. The newly acquired license will reduce transaction costs to sh7 from 14 charged by the bank ag" New post on Kachwanya.com Equity seeks to halve transaction costs with mobile license. by Winfred Kuria Equity Bank's newly acquired Mobile Virtual Network may just have a cut in its transaction costs by at least a half, being Kenya's second most profitable bank. The newly acquired license will reduce transaction costs to sh7 from 14 charged by the bank agents though being the lowest transaction fee currently. "The estimated cost of a mobile transaction is at sh7 and should reduce its cost to income ratio to 47 per cent by year end (from 49.5 per cent in 2013) 42 per cent in five years' time and 38 percent in 10 years' time." Analysts however say the possibilities to cut the fee will depend on how many customers the  bank can get on its network, which will require heavy spending on infrastructure. The bank expects three million of its mobile banking customers to move to its network though this will be determined by the cost advantage it has over M-Pesa. Equity still stands out as the largest bank by customer numbers with around 8.7 million while it agency network stands at 11,009. Winfred Kuria | April 30, 2014 at 11:35 pm | Tags: Equity bank, finserve Africa, MVNOs | Categories: Telecos | URL: http://wp.me/p1QX2Y-fQq Comment    See all comments Unsubscribe to no longer receive posts from Kachwanya.com. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://www.kachwanya.com/equity-seeks-halve-transaction-costs-mobile-license/

[New post] Nairobi eyes parking as top earner with e-ticketing.

Winfred Kuria posted: "Nairobi county is gearing up to embrace e-payment in a bid to seal loopholes, raising monthly collection above the current sh200 million. Accounting for more than 15 percent of internally generated income, Electronic ticketing and enhanced fees will see " New post on Kachwanya.com Nairobi eyes parking as top earner with e-ticketing. by Winfred Kuria Nairobi county is gearing up to embrace e-payment in a bid to seal loopholes, raising monthly collection above the current sh200 million. Accounting for more than 15 percent of internally generated income, Electronic ticketing and enhanced fees will see parking become the second highest revenue earner for city hall. The target in the 2014/15 financial year as set in the county Fiscal strategy paper is sh2.2 billion, which translates to 184 million per month. The council expects some upward trend as the cashless system eliminates the pilferage afforded by current system. The move comes after concerns were raised that the current mode of collection mode of collection is vulnerable to collusion between attendants and motorists especially with the higher rates laid by County Finance Act. Motorists will use plastic cards and mobile money to settle their parking fees with their payment details captured in a system expected to be rolled out soon by JamboPay; the company that won a tender to handle City Hall's cashless payments. The system is said to be on pilot study in City Hall's parking system before rolling out. The systems will first capture all parking areas in the city and doing other groundwork necessary for their system. Parking attendants will now inspect, checking that payment has been made by use of electronic gadgets that will match the vehicle's registration to the company's database.   Winfred Kuria | April 30, 2014 at 10:18 pm | Tags: e-ticketing, JamboPay | Categories: Gadgets, Tech | URL: http://wp.me/p1QX2Y-fQn Comment    See all comments Unsubscribe to no longer receive posts from Kachwanya.com. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://www.kachwanya.com/nairobi-eyes-parking-top-earner-e-ticketing/

[New post] PIVOT East 2014 welcomes InfoDev’s support in boosting Africa’s mobile innovation ecosystem.

Winfred Kuria posted: "InfoDev a global entrepreneurship program in the World Bank Group shows its support by being a sponsor of PIVOT East 2014. For the fourth consecutive year, the program will support growth-oriented entrepreneurs through creative and path-breaking venture e" New post on Kachwanya.com PIVOT East 2014 welcomes InfoDev's support in boosting Africa's mobile innovation ecosystem. by Winfred Kuria InfoDev a global entrepreneurship program in the World Bank Group shows its support by being a sponsor of PIVOT East 2014. For the fourth consecutive year, the program will support growth-oriented entrepreneurs through creative and path-breaking venture enablers such as innovation hubs, incubation centres and other business accelerators. InfoDev has been a consistent sponsor of PIVOT East, a mobile startup competition organized by m:lab East Africa. Created by infoDev's mobile innovation program,m:lab East Africa has invested $120,000 in the past 15 winners of the PIVOT East competition. "m:lab East Africa and pivot East flagship activities of infoDev's mobile innovation program" says Valerie D'Costa, infoDev's program Manager. "They demonstrate how mobile technologies have lowered the market barriers for aspiring entrepreneurs and have led to viable companies. We will continue to work with our mlabs around the world as they propel positive, disruptive change." PIVOT East accelerates and transitions trainee's ideas into viable products while providing investor and industry connections for useful growth partnerships. "Basically we entered the competition with just an idea and it helped us to build a product from the connections we got just by being finalists. We currently have a number of pertnerships underway which look very promising," said Josephat Mandara, CEO of Dephics system from Tanzania whose TiMe Ticketing product was a finalist in 2013. Winfred Kuria | April 30, 2014 at 2:08 pm | Tags: Dephics system, InfoDev, m-lab, Pivot East | Categories: Tech | URL: http://wp.me/p1QX2Y-fQj Comment    See all comments Unsubscribe to no longer receive posts from Kachwanya.com. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://www.kachwanya.com/pivot-east-2014-welcomes-infodevs-support-boosting-africas-mobile-innovation-ecosystem/

[New post] Posta to install ksh260 million ERP system

Winfred Kuria posted: ".In a bid to automate front and back office functions, Posta has partnered TechnoBrain and Reason solution Consortium to implement an enterprise Resource Planning (ERP) System at a cost of US$3 million (ksh260 million). The move will ramp up efficiency i" New post on Kachwanya.com Posta to install ksh260 million ERP system by Winfred Kuria .In a bid to automate front and back office functions, Posta has partnered TechnoBrain and Reason solution Consortium to implement an enterprise Resource Planning (ERP) System at a cost of US$3 million (ksh260 million). The move will ramp up efficiency in end to end business operations that will lead to generation of higher revenues and reduced cost of business processes. The company finds need to realign the corporation''s operations and strengthen its profit centres through improving ICT infrastructure and prioritizing ICT in budgeting, if posta is to realize its revenue targets of 20 billion in three years. "We want to gradually ratchet up our revenues from ksh 3.57 billion (2012/2013) to ksh 4.5 billion (2013/2014): from ksh 4.5 billion to ksh6.5 billion (2014/2015) and from ksh6.5 billion to ksh9 billion (2015/2016) in years one, two and three respectively to hit a cumulative target of ksh20 billion in three years," said Dr. Kinara. The project follows an investment made in 2013 worth US$1 million to enable transact several operations electronically such as agency banking, mobile money transfers, e-commerce and e-payment of utility bills among others. The ERP system is part of re-engineering of Posta operations to compete in dynamic business ecosystem where disruptive technologies are consistently necessitating continued business innovation this will enable the corporation improve its effectiveness and efficiency in all processes of business operations and hence reduce wastage without any loss of jobs for the current workforce. Departments considered a priority are finance, accounts, human resource, procurement and retain chain processes.   Winfred Kuria | April 30, 2014 at 1:17 pm | Tags: e commerce, e-payment, posta, TechnoBrain | Categories: Gadgets, Tech | URL: http://wp.me/p1QX2Y-fQg Comment    See all comments Unsubscribe to no longer receive posts from Kachwanya.com. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://www.kachwanya.com/posta-install-ksh260-million-erp-system/

[New post] StarTimes targets 80% coverage with expansion to 5 major counties.

Winfred Kuria posted: "StarTimes has announced major expansion plans targeting rural Kenya that will see the company's digital television service being accessed by 80% of the Kenyan population by the end of 2014. Subscribers across the country will enjoy both pay television an" New post on Kachwanya.com StarTimes targets 80% coverage with expansion to 5 major counties. by Winfred Kuria StarTimes has announced major expansion plans targeting rural Kenya that will see the company's digital television service being accessed by 80% of the Kenyan population by the end of 2014. Subscribers across the country will enjoy both pay television and free to air digital television services. The service will be available in Machakos, Migori, Trans-Nzoia, Laikipia and Murang'a counties raising the number with the company's digital television access to over 20 counties. "We intend to ride on our current 70% digital television network coverage in the country to extend the reach of our informative educative and entertaining channel offering to more Kenyans key in not only growing our market share but also giving them an eviable choice that will enrich their television viewing experience," said Mr Hans Han With the country gearing for the transition from analogue to digital television transmission, StartTimes has set the pace in extending its digital television footprint that will see the population within these counties access crystal clear digital television service. StarTimes hopes to bridge the digital divide that currently exists as it will ensure Kenyans get access to high quality audio and video television reception, have a variety of enhanced broadcasting applications, multimedia data as well as additional channels that will not only inform but also entertain. "We will continue investing heavily in the digital television sector as we seek to meet increased viewership demands," noted Mr. Hans. Winfred Kuria | April 30, 2014 at 9:17 am | Tags: digital divide, Digital Migration, Mr. Hans, StarTimes | Categories: Gadgets, Home Appliances | URL: http://wp.me/p1QX2Y-fQe Comment    See all comments Unsubscribe to no longer receive posts from Kachwanya.com. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://www.kachwanya.com/startimes-targets-80-coverage-expansion-5-major-counties/

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[New post] Tigo customers to get free access to Facebook

Winfred Kuria posted: "Local cellular company, Tigo has partnered Facebook to provide free access to Facebook in Kiswahili to its subscribers through their mobile phones. The maiden move is the first in East Africa and will see Tigo customers in Tanzania connect with the socia" New post on Kachwanya.com Tigo customers to get free access to Facebook by Winfred Kuria Local cellular company, Tigo has partnered Facebook to provide free access to Facebook in Kiswahili to its subscribers through their mobile phones. The maiden move is the first in East Africa and will see Tigo customers in Tanzania connect with the social media network's 1.2 billion users worldwide without incurring any data charges. "It is the first time any major social media company has made a version in Kiswahili, the national language spoken by Tanzanians and majority of the people in East, Central and Southern African region. With this unique partnership, we are making Tigo standout from the crowd and giving many customers their first taste of the internet and social media in Kiswahili. That's what creating a digital lifestyle is all about," said Tigo General Manager, Diego Gutierrez. The move is set to open new frontiers to Tanzanias and to other Kiswahili speakers by offering them new business, educational and other socio-economic opportunities across the world. Tigo's parent company had earlier partnered in December 2013 and the service's launch in the historical native Guarani language there. The partnership is part of Facebook's recent Internet.org initiative launched by the company's founder Mark Zukerberg. Winfred Kuria | April 28, 2014 at 9:19 pm | Tags: mark zukerberg, Milicom, Tigo | Categories: Facebook, Social Media | URL: http://wp.me/p1QX2Y-fQ7 Comment    See all comments Unsubscribe to no longer receive posts from Kachwanya.com. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://www.kachwanya.com/tigo-customers-get-free-access-facebook/

[New post] Finally Safaricom – M-PESA to Airtime reversal takes effect

Odipo Riaga posted: "Have you ever done it? Bought Airtime instead of withdrawing the sent amount? No, I haven't done that but I've been caught in a situation of the sort. It was in the evening, I just withdrew Kshs 7,000 from my nearest M-PESA agent. I specifically mentione" New post on Kachwanya.com Finally Safaricom – M-PESA to Airtime reversal takes effect by Odipo Riaga Have you ever done it? Bought Airtime instead of withdrawing the sent amount? No, I haven't done that but I've been caught in a situation of the sort. It was in the evening, I just withdrew Kshs 7,000 from my nearest M-PESA agent. I specifically mentioned to him that I didn't want to withdraw more (he lacked float so he wanted me to withdraw more) as I wanted to use the balance to buy bundles worth Kshs 4,000. With my 7K I was out of the bureau. A few minutes later my phone rang: "Hello" "Hi Washington (I have since dropped that name), have you bought your bundles?" "Yes" "Well, well, would you mind exchanging some of the cash you have for airtime?" "Why would I?" "A customer has just accidentally bought Shs 5,000 worth of airtime" "Wow", I sympathized. "I can only offer 2K as I have to use 5K in the next few minutes" "Let me see if that will help her"... The agent contacted a few other customers who had withdrawn and together with his willingness to offer 2K for airtime, he was able to help the lady customer. From the time M-PESA was conceived until probably today, Safaricom has always refused to effect an M-PESA to Airtime reversal. The reasoning behind their refusal has been that money as Airtime and money as M-PESA do not exist in the same form or manner - book keeping wise maybe. I am not sure whether their reasoning has been a matter of books of account or something but well, they did not have the procedural or otherwise technique to reverse an M-PESA to Airtime transaction. If you accidentally bought Airtime instead of withdrawing, your troubles could only be sorted by a kind agent as the one who saved the lady customer I just described above. But something seems to have happened and Safaricom has bought some sense or sympathy for the many customers who find themselves in the predicament of transferring money from M-PESA to Airtime instead of withdrawing the same amount. A few minutes ago Safaricom posted this on their Facebook Page: When you erroneously purchase airtime from M-PESAhttp://www.safaricom.co.ke/blog/2014/04/25/day-saved-online/ via?#?SafaricomBlog?   The link goes to this nicely written narrative: Day Saved Online End of semester. Exams start tomorrow. You have until 5pm to clear your school fees balance and get an exam card. Your father has promised to send you the remaining balance of Ksh 5,750 through M-PESA. It is 3PM and you are still waiting… 3.17PM, you receive the most romantic text message "ZQ128TYT Confirmed, you have received Ksh 6,000 from your father…" Joy. Lots of joy from your heart down your spine. You quickly text him; "Thanks Dad, Zimeingia". Off you go, thoughts rushing through your head like headlights on a busy street at night. You have to withdraw the cash, pay the remaining balance and get your exam card. You go to the M-PESA agent. Access your SIM Toolkit and straight to the M-PESA menu. No second thought. You 'withdraw' and wait for the text. Notification on your phone, it reads "EX20HUH confirmed, you bought Ksh 5,750 airtime on…" wait, what? No! This can't be happening to you. Your brain freezes for a minute, your legs are numb…you are shaking. Confused. What to do? Light bulb moment… you quickly get in touch with our Customer Support team on FB Safaricom Kenya Official Page and Twitter @Safaricom_Care. They get in touch with you. Transaction reversed. Day saved. NOTE: Do not use the erroneously purchased airtime as that will affect the reversal.   Nicely done Safaricom, nicely done. My only problem with you, it took you so long to come up with the solution that, well, was always technically possible. Kudos though. PS. I know why Safaricom has decided to effect this reversal, there is a guy buying Airtime for money...see M-PEPE. Odipo Riaga | April 28, 2014 at 6:54 pm | Tags: m-pesa, M-PESA to Airtime, safaricom, Safaricom M-PESA | Categories: Business, Mobile Money, Telcos | URL: http://wp.me/p1QX2Y-fQ4 Comment    See all comments Unsubscribe to no longer receive posts from Kachwanya.com. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: http://www.kachwanya.com/finally-safaricom-m-pesa-airtime-reversal-takes-effect/