|  | | | | | ustwo™ joins as speaker | |
We are delighted to announce the participation of Joseph Macleod, ustwo as a speaker at the Customer Experience Management Summit taking place on 15th - 16th October 2014.
Joseph Macleod, Global Design Director ustwo™
Joseph will be presenting on:
"Key Factors in The Voice of the Customer Success" focussing on: - Going beyond surveys to build an on-going customer conection
- Making the most from your onnline channels
- Actioning customer feedback
| |
| | |
| | About Joseph:
Joe Macleod has been working in the mobile design space since 1998 and has been involved in a pretty diverse range of projects. At Nokia he helped develop some of the most streamlined packaging in the world, he created a hack team to disrupt the corporate drone of powerpoint, produced mobile services for pregnant women in Africa and pioneered lighting behavior for millions of phones. For the last four years he has been key to establishing ustwo as the UKs best digital product studio, with 180 people globally in London, New York and Sweden, while also successfully building education initiatives, curriculums and courses on the back of the IncludeDesign campaign which launched in 2013. | |
| | | Key Topics Include: | | | - Going beyond Net Promoters Score (NPS)
- Key Factors in Voice of the Customer Success
- Mobile Customer Experience Management
- Building the Business Case for an Enhanced CX Strategy
- Implementing an Omnichannel Customer Experience Management Summit
- Introducing Agility into the Way Customer Experience is Delivered
- Digital Customer Experience Governance
- Assessing Core Factors in Employee Engagement Programmes' Success
- Strategies to Improve Your Employee Engagement Programmes to Improve Customer Loyalty
| |
| | | Exhibition & Sponsorship: | | | Gain access to your target audience. Whatever your desired level of investment, we have a range of available options to suit your requirements.
For pricing and offers please contact:
Krisztina Szabo +44 (0)20 3141 0603 sponsorship@acieu.co.uk | |
| | | Official Media Partner & Endorser | | | CXPA members, use the code from CXPA and take advantage of the 15% off on your investment on registration! | |
| |
|
| |
|
No comments:
Post a Comment