London Hosts Customer Experience Management Summit 2014

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Bridging the gap between good CX strategic intentions and actual performance in delivering valuable customer experiences in today's rapidly evolving multichannel environment     ACI's is delighted to announce the launch of our Customer Experience Management Summit taking place on 15th & 16th October 2014, in London.  This two day event will be focussing on transforming your customer experience management initiatives through identifying key challenges in CEM, utilising the latest developments across multiple platforms to your advantage and creating experiences that will resonate with your customers desires in truly connecting with your customers whilst meeting business objectives.    Key Topics Include:   Customer experience management in the rapidly evolving digital age Overcoming governance issues in degital customer experience Developing creative and successful mobile and tablet experience Building brand loyalty the social way Implementing an omnichannel CX strategy Capitalising on Big Data to enhance the customer experience Customer journey mapping with Big Data Improving your employee engagement programmes to improve customer loyality The role of the CEO in driving customer experience transformation across the organisation Building the business case for an enhanced CX strategy Best in class strategies and tools to measure aquisition, retention and efficiency  Voice of the Customer (VOC) data collection and analysis Going beyond Net Promoters Score This event will also feature an interactive in-conference mini workshop on 'Optimising Your Customer Experience Management Strategy: Bringing Ideas into Reality' Stay tuned for our list of distinguished speakers to be announced shortly! For a first draft of the agenda please click here >> Or Request the Brochure>> , and we will send you a copy via email.    Who Should Attend:   Directors/Heads/Managers of: Sectors: Customer Experience Retail Customer Relationship Management    Government, Education & Charities  Customer Engagement    Utilities Marketing    Travel & Tourism Loyalty    Banking, Finance and Insurance Customer Service    FMCG Customer Insight    Pharmacuetical Customer Analytics    Automotive Customer Retention    Entertainment, Media & Technology Join, Network & Interact   Early Bird Discount Sign up before 23rd June 2014  & Pay only £1,195 (ex.Vat) instead of £1,495 (ex.Vat) 3 Easy Ways To Register     Phone +48 (0) 61 646 7022   Email    marketing@acieu.co.uk   Online  Registration Webpage Sponsorship and Exhibition Gain direct access to the senior level audience through enhanced visibility and exposure to attract new business. A wide range of opportunities are available, all of which can be finely tuned to match your exact requirements. Please Contact:   James Manning >> T: +44 (0) 20 3141 0642  Speaking Opportunities If you would like to be considered as a speaker at this event please submit your abstract to:   Tia Akbari >>  T: +44 (0) 20 3141 0643  Media Partnership If you would like to become a Media Partner for this event, please contact: Rohan Baryah >>  T: +44 (0) 61 646 7022  Brought to You By  ACI, 5/13 Great Suffolk Street, London, SE1 0NS

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